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Shipping, Returns and Exchanges
Buyer should contact you within 14 Days after receiving the item.
Refund given as Money back or Exchange (buyer's choice)
Return shipping will be paid by your buyer.
Additional return policy details: Note: there is no restocking fee for Returns.
WE MAKE RETURNS EASY! Just Please Call Toll Free 866-443-7279 to receive a Return Authorization Number (RA#). WE MAKE EXCHANGES EASY! We Pay the Shipping Expense to send you your replacement item. Items must have original tags intact & not removed, and arrive in resalable as new, unwashed condition. Hats must not be reshaped; Reshaped Hats are not accepted. Footwear must be unworn, not scuffed. Shipping: Buyer may not choose shipping method when free shipping is offered. Boots Must have an Outer cover/Box as seen when they arrive . DO NOT tape the Boot Box or Stetson Special Hat Boxes. A $5 Fee is charged for the Replacement of the Box or Tags from the Manufacturer which we pass on. International Customs duties, Fees and Taxes are the responsibility of the buyer.
Note: International freight charges for Returns/Exchanges are the responsibility of the purchaser. (as agreed to prior to purchase)